Customer Help

In case you have a question, don’t hesitate to get in contact

How can we help?


Shipping & Returns

Delivery time

Your order will be shipped out within 1-2 business days after purchase unless noted differently in the order confirmation letter.

Express Shipping: 2-3 business days

Regular Shipping: 5-7 business days

Delivery cost

The shipping price is calculated at the checkout.
Enjoy Free Regular Shipping for all orders over €200!

Return policy

If you are not fully satisfied with your product, you have up to 14 working days after the day of delivery of your order to return the product and receive a refund, provided that the returned product is in the same condition as it was in upon your receipt. This means that the product should not be damaged, soiled, washed, altered or worn (other than to try it on) and that any labels or tags should be intact. Please kindly note that returns with signs of use will be rejected. You will be responsible for the cost of returning the product to us.

How do I trace my order?

Once your order has left Son de Flor house we will send you an email with a tracking link from the shipping provider. This link can be used on the shipping partner’s website to see where your order is located.

When can I expect my refund?

Upon receipt of the returned product, we will fully examine it and notify you of your right to a refund via e-mail within a reasonable period of time (and in any case, no later than within 14 days of receiving your returned product and the completed Return Form). Once that’s done, you will receive your refund within 5 working days, depending on the payment method you chose.