If you are not fully satisfied with your product, you have up to 14 working days after the day of delivery of your order to return the product and receive a refund, provided that the returned product is in the same condition as it was in upon your receipt. This means that the product should not be damaged, soiled, washed, altered or worn (other than to try it on) and that any labels or tags should be intact. Please kindly note that returns with signs of use will be rejected. You will be responsible for the cost of returning the product to us.

Upon receipt of the returned product, we will fully examine it and notify you of your right to a refund via e-mail within a reasonable period of time (and in any case, no later than within 14 days of receiving your returned product and the completed Return Form). We will provide a refund trying to use the same method used to make the payment. In case you have selected to receive the refund for the returned item as store credit, you will receive an additional 10% discount for a future purchase along with the price of the returned item. Should you have any questions concerning the return of our products, don't hesitate to contact us at info@sondeflor.com

How to return?

  1. Fill in our Product Return Form online at https://sondeflor.myreturnscenter.com/, or print and complete the one included bellow.
  2. Choose between exchanging item for another, receiving store credit for the same amount of the return plus 10% off your next purchase or return the item back to us completely.
  3. You will receive an email with Confirmed Status of your online Return Form & shipping instructions which you have to follow.
  4. Pack the product that you want to return according to instructions given & don't forget to add a paper Return Form, if you didn't fill the online one.
  5. Send the package to the following address:

Contact Person: Indre Statke
UAB "Sondeflor"
Paneriu g. 51
LT-48334 Kaunas


Attention to the customers located in the United Kingdom: Please send the package to the following address:

Contact: Etonas
UAB "Sondeflor"
47 Bower Street
United Kingdom

For further assistance, contact us at info@sondeflor.com

We recommend that you send your returns via a tracked delivery service. We can't accept responsibility for lost packages.